Have questions? Start here to learn about how we match assistants, our onboaring process, what our packages and contracts look like, and more.

How does this process work?

After your free consultation, you are matched with an assistant based on skill set and personality. The onboarding call is conducted with your dedicated assistant and Katie of River City Virtual Assistants. After that, your assistant is the direct contact that you will work with one-on-one.

How many (or few) hours can my assistant work for me?

We set minimum weekly hours of 5, 10 or 20 hours, depending on your needs. This is so you can rely on the availability of your assistant, and your assistant can rely on their income. You are charged the minimum each week, but should you need more hours, your assistant will bill in 30 minute increments, with your permission. We will never send you a bill for hours you are not aware of.

What if my assistant is sick or out of town?

We allow our assistants to manage their own time, and we give them the option of making the time up on another day of the week or taking the time off. If they take the time off, you will see the reduced hours reflected in your billing statement.

While your assistant is out, Katie is avialable as a backup to help with any emergency tasks.

How long are your contracts?

Our contracts require 10 business days notice to cancel if at no fault of ours.

What if my assistant is not a good match?

We will work with you to determine if there is a way we can help train the assistant for your needs, replace the assistant with another candidate, or, worst case scenario, you may cancel your service.

Do you train your assistants?

Yes, its one of the things that sets us apart from other agencies. We provide ongoing training (at our expense) to help our team members uplevel their skills, and we have regular coaching calls with our team members to problem-solve and brainstorm. We train your assistant to be an assistant so that you don't have to.

Can I hire the assistant to work for me directly?

It is not our intention to recruit and train employees for other companies. We put a large effort into training, team building and development, and building out benefits packages for our employees. We include a conversion fee in our contracts.

Do you offer other services?

Yes. We specialize in course building on platforms such as Kajabi and teachable. We also have specialists to assist in HR, business development, and operations management. These can all be done at an hourly rate or on a project-by-project basis. If we don't offer the specialty you need, we can refer you to someone in our network.

Where are you based?

The company is based in Richmond, Virginia, but being virtual allows us to be anywhere! We also have team members in Texas, Illinois, and Arizona.

Do you employ your assistants?

Yes. After their initial 30 day period, they are employed by River City Virtual Assistants and offered benefits. This also allows us to train them as our employees, and it creates loyalty. We have very little turnover.

Will my assistant work for other clients?

Sometimes. Our team members are allowed to work anywhere from 5 - 30 hours per week, and we assign them dedicated clients to fill the hours they desire. We do not allow them to "job stack" or try to multitask with multiple clients at once. When they are in their dedicated time block for you, they will not be working on other client matters.

Do you have references?

Yes, please ask if you need them!